Hi Team, the three carers are brilliant!
Mum is very happy and comfortable with all three. I know this
because for the first time in a long time she is actually
smiling. I attribute that all to Sarah, Ruth and Danielle
and the companionship and care they provide. Your choice of
carers has been spot on! Thank you :)
Just got home from visiting Mum. She seems
very happy with Sarah, who has managed to win her over by
taking an interest in her garden. If there's one thing Mum
loves it's tending to her plants, so Sarah is definitely a
I know Mum is also very comfortable with
Ruth now and actually looks forward to her coming over for
the afternoon shift.
One new issue Mum seems to be having is incontinence
and not understanding that hygiene is important. I leave all
my trust with the girls knowing how best to deal with it and
will be guided by their instructions and ideas going forward
as this is all new to me.
I love that they are also leaving me notes
to update me with the events of the day. It goes a long way
to settle some of my anxieties and assuring me that she is
well taken care of whilst I am at work.
So far so good! I believe you have made the
right choice for my mother and could not be happier with the
Your patience with me also has been exemplary
and to be commended.
Thank you for making the transition feel
We found Good Companion service was
attentive to the start. They listened to our needs and
sought to understand the family well; and were very
keen to meet with us and our grandmother to assess the
level of care required. Their service was so efficient
to find someone so promptly that was very experienced
and could fit in well. Communication during care is
so important and the carer and Good Companion keep this
communication flowing regularly.
Feedback on Carol: From what we’ve
heard from our Grandmother, Carol was so respectful of the
very particular way Jane wanted things and how she kept her
home. She was attentive to what Jane wanted and what Jane
communicated. We also appreciated Carol’s approach to
finances, showing attention to value for money with Mum at
the supermarket. We also felt Carol had genuine care for Jane
and wanted to see her well. At the end of the two weeks, the
physical and mental improvement was not lost on any of us!
Grandma walked down the stairs and did some work in the garden,
which she hadn’t done for a long time.
I would like to express my gratitude
for the care, support and love that Shireen has given
our family over this extremely tough time. She went
above and beyond what was needed. Everything she did
was out of love even though she only knew us for a short
amount of time.
Thank you very much. You have no
idea how much I appreciate the service you provide and
at such short notice. There is no one else like you!!...NO
STRESS!! Jessica rang me this evening to introduce herself
and I feel totally at ease with her being with Mum overnight.
I met Susan on one of my visits to
my Aunty Danielle. We shared contact details at that
time, and Susan has been in touch with me every two
or three days to keep me up to date with Danielle’s
progress. I have found Susan to be a very caring and
compassionate women. Over the last few weeks she has
kept me up to date with the many things, that she and
my niece Mary have done. Between my Niece and Susan,
they made my Aunts life a happy and special time. As
a family, we were dead against the Nursing Home option,
as that was not Danielle’s desire, and she was
most unhappy there. It relieved us all to receive from
Susan regular photos of Danielle. As a family, we thank
your organisation for being there, to help Danielle
have her wish to be in her own home, with her cat honey,
by her side.
I just wanted to send an email to
say how absolutely wonderful Jane and Rose have been
in their care for Caroline over these past weeks. They
have gone way beyond our expectations and we couldn’t
have got through this without them. Rose has been an
angel for not only Caroline but all of us in the family
too. She has become a friend, a shoulder to cry on at
this tough time and a true professional throughout.
Jane was only with Caroline for a short time but she
also showed such care and compassion, we appreciated
it very much. Please accept our deep gratitude and appreciation
for these wonderful carers you have on the team. Daughter.
I write now, to say thank you and your
team for the absolutely outstanding support and care
of Mum for the last few years and - in the last two
years of his life - also for my father.
Almost without exception, all of the
Companions who worked with Mum were overwhelmingly kind,
patient, caring and very professional. They are in fact,
a group of extraordinary women who all give over and
above their expected remit. Over the years, they became
almost part of our family. When my father also became
quite unwell, we were so very, very grateful that the
Companions extended themselves to also care for him
too, in addition to Mum. It was a very challenging time
for us and all of the carers and we are indebted to
TGCA for going the extra mile during that period.
We also wanted to comment about the
service generally. Pam does a superb job of coordinating
it. Her personal service and her obvious concern for
the clients is impressive. She often went out of her
way to support us and to sort out problems. Despite
the many clients I know that you have, she always made
us feel special and unique. I can highly recommend this
service. We are lucky to have access to it.
We have had the pleasure of using TGCA
service from the end of November until the beginning
Communication was easy and efficient
with excellent flexibility. John has made great recovery
from his stroke so we are now looking to the future
and what he may need. We would not hesitate to recommend
Daughter’s feedback about her
Mother’s care. my thanks on behalf of the family
for the excellent service your agency provided for Mum
in often challenging circumstances.
In particular I would like to mention
Gael. Gael has a way about her that made Mum comfortable,
and it was through Gael’s care and attention that
we managed to keep Mum in her own home for the last
I am the youngest daughter of Kate. Andy was my mother’s
caregiver for the last year of her life. I wanted to
write to you as your company assigned her to my mother’s
care. It is important to my father and I that we submit
something that attests to Andy’s competency and
When a person is chronically ill people
often define them by their disabilities. Their names
become attached with conditions and care management.
Andy treated my mother with respect. She recognised
that we wanted to protect my mum’s dignity. She
had the ability of bringing a smile to my mother’s
face which was often shrouded in pain. She worked tirelessly
to attend to her and aspects of our home.
I have worked in youth and adult development
for 23 years as a health social worker, programme developer,
programme and personal development manager. I am also
a university educator and clinical supervisor. I have
observed many practitioners attend to clients. Andy’s
sensitivity and sincerity was so appreciated.
I lived with my mother for 33 years.
She was the most influential person in my life and as
such I was highly protective of her. My father and I
were able to fulfil our employment responsibilities
knowing that mum would be holistically cared for.
Please pass on our best wishes to her
and our thanks for honouring the most magnificent women
we have ever encountered.
"TGCA have been with Mum for over
a year now and her care over this time has been wonderful.
The service provided is very reliable and to an excellent
standard. Pam has put together and maintains a really
good team of staff and really seems to understand the
needs of her clients. All the support workers are doing
a marvellous job in every aspect - in so many big and
little ways. Mum often tells me she is happy, contented
and I can really see that the care and attention, she
receives has made a big difference to her health and
happiness. Mum and I both feel that TGCA have her best
interests at heart. Mum’s pet dog is also very
well looked after and the house is spotless, and feels
like a home. Thank you to everyone for such a professional
and caring service that has enabled Mum to stay in her
own home comfortably and safely. Both Mum and I have
no hesitation in recommending TGCA's service."
"TGCA has provided care for my Mum since
July 2015. The support workers who look after her on a 24
hour basis fully understand her needs. They are also a source
of company for my Mum and take her out for shopping and social
activities. This has enabled her to continue to remain in
her own home."
" We would be delighted to endorse your
services. It has made such a difference for all of us. We
were struggling after Dad's passing to manage Mum's re-engagement
in living on her own. The companions have provided a much
needed support and reassurance for us all. Mum really looks
forward to your visits; you are warm and engaging and she
has come to know and trust you well."
"Towards the end our mother was completely
bed ridden, suffering from bouts of dementia, and they coped
marvelously; she always looked immaculate and happy. In fact
they gave her the love and care that usually only family members
are capable of."
The girls have been so excellent and have
added so much enjoyment to mother’s daily life... they
have changed her life from existing to living.